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We're Here to Help You
Have questions or need assistance? Our team is ready to provide you with the support you need.
Our Location
575 Fifth Avenue, 39th Floor, New York, NY 10017-2422.
Phone
VIP ONLY
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Customer Support
Our dedicated support team is available around the clock to assist you with any questions or concerns.
Business Hours
Visit Our Office
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Common Questions
Find answers to the most frequently asked questions about our services and banking solutions.
Our banking hours are Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 4:00 PM, and we are closed on Sundays and bank holidays. Our online banking and mobile app are available 24/7 for your convenience.
If your card is lost or stolen, please contact our 24/7 customer service immediately at our emergency hotline. You can also lock your card temporarily through our mobile banking app or online banking portal. We'll help you secure your account and issue a replacement card quickly.
You can apply for a loan through our online banking portal, mobile app, or by visiting any of our branches. We offer various types of loans including personal, home, car, and business loans with competitive interest rates. Our loan specialists are available to guide you through the application process.
To set up online banking, visit our website and click on the "Register" button. You'll need your account number, debit card, and personal information to complete the registration process. Alternatively, you can visit any branch for assistance with the setup process.
Still have questions?
Our expert team is standing by to provide personalized assistance and answer any questions you may have about our banking services.